Relationship Between Experience of Clerical Staff and Efficiency of Management of Office Conditions in Federal Universities in North West Zone, Nigeria.

Abstract

The effective management of office conditions among clerical staff is vital for the smooth
functioning and productivity of any organization. This study investigated the relationship
between the experience of clerical staff and the efficiency of management of office conditions
in Federal Universities in North West Nigeria. Using a descriptive survey design, the study
involved 403 participants, including 362 clerical staff and 41 administrators, with a sample
size of 196 determined by the Research Advisor Table. Data were collected using two
questionnaires: The Experience of Clerical Staff Questionnaire (ECSQ) and the Efficiency of
Management of Office Conditions Questionnaire (EMOCQ), with reliability indexes of 0.82
and 0.87, respectively. Data analysis was conducted using percentages, means, and
Pearson’s Product-Moment Correlation (PPMC) via IBM Statistical Product and Service
Solutions (IBM-SPSS). The findings revealed no significant relationship between the
experience of clerical staff and the efficiency of management of office conditions in Federal
Universities of North West Nigeria. The study recommends that university management
should provide a means of developing cognitive experience of clerical staff due to its
importance in discharging duties. Further research is suggested to explore this relationship
in state-owned universities.